Ganesh Rudraksha

Exchange, Return & Refund Policy – Omindri

Important Information

• An unboxing video is mandatory to raise any claim for missing items.
• Partially paid orders that are refused by the customer are not eligible for a refund.
• We offer fast and hassle-free reverse pickup for approved returns and exchanges.
• 100% Buyer Protection: In case of a manufacturing defect, a free exchange will be provided.
• If an exchange is made for a lower-priced product, the balance amount will be issued as store credit.
• Only one exchange or return is allowed per order.

Size Exchange (Accessories Only)

• Easy size exchange is available on accessories within 7 days of delivery.
• A minimal reverse logistics fee of ₹99 per order will be applicable.
• Click “Initiate Size Exchange” to raise a request.
• For more details, please visit our policy page.

Returns

• Easy returns within 7 days of receiving your order.
• You may choose between a refund or store credit.
• Click “Initiate Return” to start the process.
• Please refer to our policy page for complete information.